Check a number TPS status on our free automated service. Call now on 0844 884 3006 to check your number!

Check a number TPS status on our free automated service. Call now on 0844 884 3006 to check your number!

What is TPS?


The Telephone Preference Service (TPS) is a UK opt-out telephone list for both landlines and mobile phone numbers that is intended to prevent unwanted telemarketing calls. The list is administered on behalf of Ofcom by the British Direct Marketing Association (DMA), who also run the Mailing Preference Service and Fax Preference Service. In June 2009, it was reported that almost 15½ million numbers were registered to the service.

Residential users have been able to register since May 1999 under the Telecommunications (Data Protection and Privacy) Regulations 1999. The list has statutory force under the Privacy and Electronic Communications (EC Directive) Regulations 2003. From 25 June 2004, corporate subscribers were also allowed to register on the list under Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2004.

The TPS only applies to cold calling. Companies can still contact their own customers, regardless of TPS, to offer new products and services - as long as the customer has not opted out from this with the individual company. Genuine market research is also allowed, and calls from overseas companies (calling on their own account and not on behalf of a UK based company) cannot be controlled by registering with the TPS. Individuals and businesses may opt-out on a case by case basis by objecting to these types of organisations directly.

Once a number is registered it may take up to twenty-eight days for the service to become fully effective. After this time, it is unlawful for telemarketers to call a number on the list. The TPS have no enforcement power, so all complaints are passed on to the Information Commissioner's Office (UK) from where you will be prosecuted. The maximum penalty is currently £5,000 for each call you make to a phone number that is on the TPS list.

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